Get the consistent and seamless support you need for all your SAP solutions, regardless of how they’re deployed – in the cloud, on-premise, or in hybrid scenarios. Our SAP Support service drives simplicity by synchronizing our support offerings and dramatically reducing the complexity of managing hybrid landscapes. No matter how your software is deployed, you’ll get the same superior level of support you expect from SAP.
The harmonization aspect of the Support Services focuses on the enablement of a unified engagement and governance model that spans all SAP solutions and touches the various processes and IT activities of the SAP support delivery model to address the entire investment life cycle. The initial rollout includes a variety of enhancements:
- An aligned, integrated incident management process, in which all interactions are dispatched and routed internally.
- An integrated escalation process for a customer’s end-to-end solution, including hybrid scenarios.
- Alignment of all communication channels, processes, and reporting mechanisms to address critical customer situations, regardless of the software deployment scenario.
- Support for cloud and on-premise integration available through mission control centers at major SAP locations.