Remote Infrastructure Management

What is Remote Infrastructure Management?

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organization entirely or in parts from a remote location. It so happens that the entire physical infrastructure is geographically separated from the management of the IT services.

Most large organizations operate across geographies with various functional areas functioning from different locations. The IT infrastructure that forms the base of these operations are also scattered across geographies to support the various functional areas.

RIM helps in managing the IT infrastructure centrally with greater coordination and ease of maintenance and reparability. Most organizations outsource the entire RIM processes to other IT service providers which have experience as well as expertise in managing IT infrastructures.

RIM Functionality

IT Infrastructure plays an important role in the operations of every organization. Today’s demand in the industry is efficiency with least of expenses and that is only possible with IT Infrastructure.

May it be integration of services used for M&A (Mergers & Acquisitions) or handling the sites across the globe all we need is trustworthy & highly available system to work towards the goals of the organizations. It is also important to maintain a budgetary balance with the onsite resources & the less effective resources.

Our RIM solutions are capable of handling and advising on the impact of digitalization, mobility, cloud, security and analytics through our well-developed practices and strong experience. Decreasing IT spending is the key to competitiveness and Remote Infrastructure Management (RIM) considerably helps clients lessen their IT expenditure and gain faster, more flexible services.

RIM services offer many benefits over traditional infrastructure management solutions, including:

  • Process improvements
  • Enhanced productivity and efficiency
  • Faster, more flexible services
  • Lower risk of IT failure
  • A 30% reduction in operational costs with low up-front investment
  • High security requirements in RIM compared to ADM and most BPO processes
  • Increased leverage of tools for RIM and contractual governance

Remote Infrastructure Management services include:

  • Infrastructure Assessment
  • Disaster Recovery- Assessment, Strategy, Implementation and Testing
  • OS Administration (AIX, Solaris, HP-UX, RHEL, SUSE, Windows)
  • VMWare Virtualization & Administration
  • System Monitoring
  • Patch Deployment
  • User & Asset Management
  • Active Directory
  • Managing DNS, DHCP and Exchange
  • Vendor Management
  • Backup & Restore
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