SAP Support is important because it is the missing link for long term SAP success. when the Support Team is strategically focused and aligned with business objectives, chances for long term success drastically improve. Overall, SAP support is the foundation for driving functionality enhancements and SAP knowledge to the user community.
No matter what your current situation is, it is never too late to take the necessary steps to optimize SAP and surrounding business processes, boost user satisfaction, and improve overall business results.
Many companies modify this template and combine support tiers according to their resources and philosophies. In some organizations, Level 2(Basic support) and Level 3(Functional support) functions are handled by the same personnel while others may combine Level 3(Functional support) and Level 4(Complex basis support) functions in the same groups.
The trend is to automate as many support functions as possible in additional support where customers can quickly and easily find easily find solutions without IT help, saving higher skilled resources for creating new solutions and troubleshooting difficult problems